Frequently Asked Questions

Welcome to our FAQ Page

General

No, we do not have gluten-free items at this time. We hope to do so in the future.

No, we do not make sugar-free items at this time.

Some of our flavors contain nuts. Please be sure to check out the flavors on our site.

No at this time, we only make the products listed on our website

No at this time, we only make the products listed on our website.

We are unable to add specialized messages to your orders. Each order will have the Brotha Bakes label on the cake jars.

Cakes stay fresh for 2 weeks in the fridge or 6 months in the freezer.

In the summer heat, cakes may arrive warm, but due to the airtight jars they will remain fresh. Refrigerate them before eating. Cakes stay fresh for 2 weeks in the refrigerator and 6 months in the freezer.

Jars are 8oz with the equivalent of 2 cupcakes in each of them.

Please email us at info@brothabakes.com including your name, order number and a picture of your broken jars.

Please complete this form to cancel your order. All cancelled orders must be submitted via this form. We will not cancel orders submitted via email.

Please submit your request via this form to provide us with additional information. A Brotha Bakes representative will follow up with you via phone to place the order.

Local Pickups

Yes! Effective October 14, 2020 you may select local pickup at checkout.  We offer local pick Monday - Friday 12pm - 2pm CST and 4pm - 6pm CST.   

  • 6000 Heatherbrook Drive, Houston, TX 77085
  • Once order placed, please review the text and email instructions for pickup.  

Please select the day and time you wish to pick up your order.  Please note that all sales are final.  Orders must be picked up within 24 hours of the selected day. Items not picked up during the 24 hour window will be returned to the Brotha Bakes kitchen, refunds will not be issued. 

Shipping

As of now we are a 100% online bakery, all orders must be made online and are shipped via UPS. However, we are exploring this option and hope to offer it soon.

All orders are processed and shipped 1 - 2 weeks once your order is placed. You will receive an email from info@brothabakes.com with your tracking information.

All items are shipped via UPS; signatures are not required upon delivery. UPS will email tracking number to the email address provided when checking out once your shipping label is printed.

For questions regarding your shipping status, please follow your package online by accessing the tracking number provided or call the UPS Customer Service line at 1-800-742-5877

You may reroute, track or deliver packages to a UPS store by calling UPS directly or via UPS My Choice.

Addresses can be changed via the change address form . All address changes must be submitted via this form . We will not make revisions to addresses submitted via email.