Frequently Asked Questions
Welcome to our FAQ Page
No, we do not have gluten-free items at this time. We hope to do so in the future.
No, we do not make sugar-free items at this time.
No at this time, we only make the products listed on our website
No at this time, we only make the products listed on our website.
We are unable to add specialized messages to your orders. Each order will have the Brotha Bakes label on the cake jars.
Cakes stay fresh for 2 weeks in the fridge or 6 months in the freezer.
In the summer heat, cakes may arrive warm, but due to the airtight jars they will remain fresh. Refrigerate them before eating. Cakes stay fresh for 2 weeks in the refrigerator and 6 months in the freezer.
Jars are 8oz with the equivalent of 2 cupcakes in each of them.
Please complete this form to cancel your order. All cancelled orders be submitted via this form. We will not cancel orders submitted via email.
Please submit your request via this form to provide us with additional information. A Brotha Bakes representative will follow up with you via phone to place the order.
Yes! Effective October 14, 2020 you may select local pickup at checkout. We offer local pick Monday - Friday 12pm - 2pm CST and 4pm - 6pm CST.
- 6000 Heatherbrook Drive, Houston, TX 77085
- Once order placed, please review the text and email instructions for pickup.
Please select the day and time you wish to pick up your order. Please note that all sales are final. Orders must be picked up within 24 hours of the selected day. Items not picked up during the 24 hour window will be returned to the Brotha Bakes kitchen, refunds will not be issued.
All items are shipped via UPS; signatures are not required upon delivery. UPS will email tracking number to the email address provided when checking out once your shipping label is printed.
For questions regarding your shipping status, please follow your package online by accessing the tracking number provided or call the UPS Customer Service line at 1-800-742-5877
You may reroute, track or deliver packages to a UPS store by calling UPS directly or via UPS My Choice.
We do offer local pickup, but we ship all over the country including Alaska and Hawaii